Scheduling & Special Programs Supervisor

Lead and guide Snowsports instructors in conjunction with the Managers and Director to deliver a premier guest experience while meeting revenue goals and providing a fulfilling experience for Snowsports employees and guests.

As the Scheduling and Special Programs Supervisor, you will primarily oversee scheduling RHLC instructors based on daily needs, days off, and special programming, as well as ensuring Special Programs run smoothly by reaching out to instructors as well as guests.

This job description is intended to be a broad description of duties.

You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Schedule instructors for daily operations, special programs, and private lessonsCoordination of multi-faceted community-based Snowsports programs, including reaching out to schools/parents with important updates and assigning guests to appropriate level to ensure programs run smoothlyEffectively and efficiently divide children between ages 3-15 into groups based on age, skill, group size, motivation, employee, and business needs Maximize Childrens Center class average while balancing the instructor and guest needsAble to successfully oversee and carry out multiple tasks simultaneouslyDemonstrate the ability to successfully lead and engage the Snowsports staff and encourage participation in professional and personal training and development.

Use of tact and diplomacy to negotiate and develop respect and confidence as a leader.Approve instructor daily timecards and ensure timely completion of instructor evaluations and observationsBe visible and available to instructors to assist in lessons; Observe classes for quality, including guest centered delivery and technical content and be willing to teach if neededEffectively and efficiently supervise systems, operations, and provide response to product and service shortfallsFrequent review with management to maintain familiarity with the budget and financial goalsAttend, participate, and lead in any meetings when appropriateAbility to resolve guest concerns and issuesAssess facilities, procedures, and environmental factors with an eye towards reducing accidents and incidents; Knowledge of accident/incident procedures and documentationIndependently develop and drive ideas, projects, and business opportunities that are forward thinking and industry reachingLead and develop a culture that supports the mission, purpose, vision, and values of the Snowsports School and Taos Ski ValleyDevelop and maintain strong and positive relationships with all TSV departmentsServe as a primary representative for Snowsports, Taos Ski Valley, and the surrounding areaAt times may be directly responsib...