People Operations Partner

The People Operations Partner is responsible for delivering efficient, accurate, and employee-focused HR operational services throughout the employee lifecycle.

This role serves as a trusted partner to employees, managers, HR Business Partners, and cross-functional teams by ensuring compliance, operational excellence, process improvement, and an exceptional employee experience.

The role drives continuous improvement initiatives, supports HR transformation projects, and ensures timely execution of people-related processes while maintaining data integrity and service quality.

Key Responsibilities

Employee Lifecycle Management


* Manage end-to-end employee lifecycle processes including onboarding, employee changes, leave administration, and offboarding.


* Ensure timely and accurate processing of employee transactions in accordance with company policies and service level agreements.


* Coordinate with internal stakeholders to provide a seamless employee experience.

Payroll and Benefits Administration


* Support payroll-related activities by validating, reviewing, and processing employee data changes.


* Administer employee benefits and government-mandated programs.


* Investigate and resolve payroll and benefits-related concerns while ensuring compliance with applicable regulations.

Employee Support and Case Management


* Serve as a primary point of contact for employee and manager inquiries.


* Provide guidance on HR policies, processes, and programs.


* Manage employee cases and escalations, ensuring timely resolution and effective communication.

Process Improvement and Transformation


* Identify opportunities to simplify, standardize, and automate HR processes.


* Participate in HR transformation and digitalization initiatives.


* Develop and implement operational improvements that enhance efficiency, accuracy, and employee experience.

Compliance and Risk Management


* Ensure adherence to company policies, labor regulations, and internal controls.


* Maintain confidentiality and integrity of employee data.


* Support audits, compliance reviews, and risk mitigation activities.

Data Management and Reporting


* Maintain accurate employee records in HR systems.


* Generate HR reports, dashboards, and analytics to support business decisions.


* Analyze operational trends and provide recommendations for improvement.

Stakeholder Partnership


* Collaborate with HR Business Partners, Payroll, Benefits, Talent Acquisition, Finance, and other stakeholders.


* Build strong working relationships across business functions.


* Support organizational initiatives and people programs.

Leadership and Team Collaboration


* Provide guidance and knowledge sharing within the People Operations team.


* Support capability building and continuous improvement culture.


* Drive accountability, quality, and customer-centric service delivery.

Qualifications



* Ba...