Head of Global Contracting

Role Summary

The Head of Global Contracting will lead the evolution of Sustainability Business contracting into a scalable, digitally enabled and service-centric global function that accelerates commercial growth while appropriately managing contractual and commercial risk.

The role combines operational leadership with a clear transformation mandate: simplify the contracting experience, improve cycle times, strengthen commercial alignment, and use data, automation and AI to increase quality, consistency and scale.

This leader will own the global contracting operating model and partner closely with Sales, Legal, Finance, Commercial Operations and Business Leadership.

The role requires a hands-on executive who can sustain day-to-day delivery while redesigning how contracting supports the business across regions, offers and deal types.

Key Impacts to Deliver


* Faster and more predictable contract cycle times, supported by transparent service levels and performance management.



* A consistent, service-oriented contracting experience for sellers, business leaders and customers across regions.



* A globally aligned operating model that improves resource allocation, capacity management and cost efficiency.



* Simplified policies, templates, negotiation playbooks and standard operating procedures that enable commercial teams to move with greater speed and confidence.



* Expanded self-service and differentiated support pathways, with clear guardrails for routine, complex and higher-risk agreements.



* Meaningful adoption of contracting technology, workflow automation, contract lifecycle management capabilities and AI-enabled tools.



* A high-performing global team with strong leadership depth, commercial judgment and a culture of accountability and continuous improvement.

Primary Responsibilities

Lead Global Contracting Operations


* Lead, develop and scale the global contracting organization, establishing clear accountability for service, quality, responsiveness and commercial outcomes.



* Own day-to-day contracting delivery across regions, balancing capacity against business demand and go-to-market priorities.



* Implement a robust KPI and SLA framework covering cycle time, throughput, backlog, quality, stakeholder experience, self-service adoption and productivity.



* Establish operating rhythms, performance reviews and escalation pathways that improve transparency, execution discipline and timely decision-making.



* Build a flexible delivery model that combines global consistency with appropriate regional and offer-specific expertise.

Transform the Contracting Operating Model


* Define and execute the strategy and roadmap for a modern, scalable and service-centric contracting function.



* Simplify the end-to-end contract lifecycle, reducing unnecessary handoffs, rework and approval friction while preserving appropriate controls.



* Architect and maintain a unified commer...