Bilingual Admin III Correspondence (Spanish/English)

Essential Duties and Responsibilities

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.

- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.

- Interpret paperwork and make sound judgments based on information received.

- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.

- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.

- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.

- Must support high call volume days by taking inbound borrower phone calls.

- Must complete and pass DRG call center customer service training.

- Must make outbound borrower calls as needed.

- Must be able to effectively read a prepared/ written script out loud.

- Apply data program techniques and procedures to daily tasks.

- Generate reports, store completed work in designated locations and perform backup operations.

- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.

- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change.

- Bilingual English and Spanish required

Additional Requirements Per Client:

- FSA experience required

- Must reside in the U.S

- Must be a U.S.

Citizen

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information.

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to type a minimum of 23 WPM required.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have the ability to identify new scenarios and ask for guidance when none is available.

- Must have a logical thought process.

- Must be organized, take accurate notes, and refer to notes during...