Program Manager, Growth & Business Expansion - Ontario

Program Manager, Growth & Business Expansion

Intertek is searching for a Program Manager, Growth & Business Expansion to join our Wisetail People Assurance team.

This is a fantastic opportunity to grow a versatile career in our Creative Service Team!

The Program Manager, Growth & Business Expansion is responsible for executing a defined growth agenda for Creative Services across four core areas: operational efficiency, productization of services, partnerships, and business expansion.

This role is an execution-focused operator who ensures initiatives move forward with speed, structure, and accountability across cross-functional teams.

The individual translates strategic direction into structured execution, drives alignment across departments/business units, and ensures consistent progress toward scalable and commercially viable outcomes.

A forward-looking mindset is essential, with a willingness to explore and apply AI and emerging tools to enhance how solutions are developed, positioned, and brought to market.

What you’ll do:

The Program Manager, Growth & Business Expansion is responsible for executing a defined growth agenda for Creative Services across four core areas: operational efficiency, productization of services, partnerships, and business expansion.

This role is an execution-focused operator who ensures initiatives move forward with speed, structure, and accountability across cross-functional teams.

The individual translates strategic direction into structured execution, drives alignment across departments/business units, and ensures consistent progress toward scalable and commercially viable outcomes.

A forward-looking mindset is essential, with a willingness to explore and apply AI and emerging tools to enhance how solutions are developed, positioned, and brought to market.

What it takes to be successful in this role:

Operational Efficiency & Scale


* Drive initiatives that improve speed, capacity, and profitability across Creative Services


* Identify inefficiencies in workflows, resourcing, and execution models and move improvements into action


* Partner with Operations and Creative leadership to implement scalable process improvements


* Establish clear ownership, timelines, and accountability for efficiency initiatives

Productization of Services


* Explore and incorporate AI-enabled approaches where relevant to enhance service offerings, improve solution design, and support scalability


* Support the transformation of custom work into structured, repeatable service offerings


* Define service components, inputs, and delivery structure in collaboration with Creative teams


* Assist in developing pricing logic, packaging models, and standardized delivery frameworks


* Track adoption, performance, and scalability of productized offerings

Business Expansion Execution


* Drive execution of initiatives that expand Creative Services revenue and reach


* Coordinate across Sales,...