Claims Manager - Residential Property

Supervises and mentors a unit of claim adjusters and other staff and oversee the analysis, review and validation of claims under the direction of the Managing Director.

Ensure processes and procedures, legal principles, and claim handling regulations are properly applied and adhered to.

Accountable for consistent achievement of all required client service level objectives.

Has proven ability to motivate, support and drive behaviors in the achievement of the required objectives.

Must be able to work in an IN-OFFICE, secure room environment.


* High school diploma and at least two years college or an equivalent combination of education and experience.


* At least 5 years of formal supervisory experience including as an Adjuster in Charge, Claims Supervisor or Claims Manager.


* Excellent verbal and written communication skills.


* Analytical ability.


* Good mathematical aptitude.


* Good organizational and interpersonal skills.


* Demonstrated ability to effectively manage, supervise, and develop employees.


* Thorough knowledge of services being delivered.


* In-depth knowledge of insurance coverages, practices, and negotiating skills.


* Familiarity with legal and technical disciplines.


* Computer skills


* Must have or secure and maintain the appropriate license(s) as required.


* Must possess a valid driver's license.


* Must complete continuing education requirements as outlined by Crawford Educational Services.

Additional courses may be required by jurisdiction for maintenance of license.



* Recruits, hires and evaluates performance of personnel as authorized by Operations Manager Director.


* Provides direction and supervision to adjusters and other staff.


* Achieve optimal efficiency through leading workload volumes, training needs, and identifying and implementing appropriate solutions.


* Reviews all assignments in accordance with service standards; continues to review diary at appropriate intervals.


* If applicable, reviews reserves at least every 30 days and revises as necessary.


* Reviews and correct outgoing reports.


* Monitors and drives production in accordance with client standards.


* Trains and develop new employees.

Responsible for ongoing coaching and building conditions for success, leads and champions change.


* Completes file and call quality audits and provides feedback to adjusters as appropriate.


* Recommends candidates for cross-training and advanced training.


* Promotes a good public image of the Company.


* Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.


* Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.


* Maintain records such as sick leave, vacation as necessary.


* Upholds the Cra...