Epic Credentialed Trainer

Evernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams.

This role is responsible for designing and delivering high-impact training programs that empower staff to use Epic effectively and confidently.

The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements.

The ideal candidate is a self-starter, a collaborative team player, and someone who thrives working autonomously in a fast-paced healthcare environment.

Key Responsibilities

Training Delivery & Support


* Deliver Epic training to onsite coaches and clinical staff through virtual platforms and facilitator-led sessions.


* Facilitate interactive Q&A sessions and provide supplemental training to reinforce learning.


* Offer ongoing support and troubleshooting for Epic users post-training.



* May include travel opportunities to supportin-person trainingfor client installations.

Curriculum Development & Maintenance


* Collaborate with the Lead Trainer to design, update, and maintain Epic training curriculum.


* Ensure training materials reflect current workflows, system enhancements, and best practices.


* Create job aids, quick reference guides, and e-learning content tailored to user roles.

Onboarding & Staff Development


* Assist in onboarding new staff by providing role-specific Epic training.


* Monitor training progress and ensure timely completion of required modules.


* Provide feedback and coaching to reinforce Epic proficiency.

System Enhancements & Upgrades


* Participate in Epic upgrade planning, testing, and go-live support.


* Contribute to discussions around system improvements and workflow optimization.


* Update training materials and delivery methods to reflect new Epic functionality.

Collaboration & Continuous Improvement


* Partner with IT, clinical operations, and other stakeholders to align training with organizational goals.


* Gather feedback from trainees and stakeholders to improve training effectiveness.


* Stay current with Epic updates, certification requirements, and training methodologies.

Qualifications

Required:


* Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.


* Experience delivering Epic training in a healthcare setting.


* Strong understanding of clinical and administrative workflows.


* Excellent communication, facilitation, and interpersonal skills.


* Ability to work independently and collaboratively across teams.


* Strong organizational skills and attention to detail.

Preferred:


* Experience with virtual training platforms and instructional design tools.


* Familiarity with adult learning principles and e-learning development.


* Prior involvement in Epic upgrade cycles or system enhancement p...