Supervisor, Accounts Receivable

Supervises, monitors, and ensures adherence to established practices for cash processing, collections, and trade deduction management.

Provides leadership, training, and develops team members.

Recommends process improvements to leadership.

Partners with cross-functional teams to support company objectives. 

Essential Functions: Other duties, responsibilities, and activities may change or be assigned at any time.


* Provides guidance and support to the Accounts Receivable Specialists.


* Trains, coaches, and develops team members.


* Monitors customer and broker balances.

Assists with the collection of past due items, disputes, customer post audits, and the interim/annual company audits.


* Escalates requests for assistance with backup and repayments.


* Assists the AR Manager with the extension of credit to customers.


* Provides month-end and ad-hoc reports.


* Processes manual invoices and credit memos.


* Fosters and builds relationships with internal and external customers.


* Engages and collaborates with key internal partners (Accounting, Sales, Trade and Customer Service) to explore efficiency improvements and embrace implemented process changes.


* Helps reconcile the A/R accounts and systems in conjunction with the Accounting Team.


* Recommends and assists with the development and implementation of new processes.


* Serves as department back up in absence of Manager.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals qualified with disabilities to perform the essential functions.


* Creates a vision for the future and leads planning and implementation to get there.


* Creates an environment that encourages and rewards teamwork and collaboration, both internally and externally.


* Whole problem solver.

Implements solutions to solve root cause problems.

Strong analytical skills.


* Ability to prioritize workload for self and employees.


* Strong written, oral and facilitation skills.


* Excellent listener.

Empathetic to individuals concerns and directs necessary follow-up actions.


* Conveys information in understandable terms at all levels of the organization.


* Tactful communication in resolving issues and discrepancies.


* Strong technical skills in Accounts Receivable and systems integration.


* Strong competence of A/R integrated systems with ability to share learning with team.


* Excellent project management skills.


* Proficient in Microsoft Office Word, Excel and Outlook.


* Sets expectations, tracks results, and manages accountability.


* Ability to travel as business needs require.

Supervisory Responsibilities: 

Carries out supervisory responsibilities in accordance with the organ...