Investigations Program Manager

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Investigations Program Manager, assigned to a specific client, will develop and implement best practices, protocols, and operating procedures for the investigations Program, while establishing standards to measure operational efficiency and effectiveness.

This role serves as the department's subject matter expert on global investigative strategies, techniques, and training and collaborates with cross-functional teams like Legal, HR, and Compliance to enhance processes.

The Manager also coordinates resources, supervises and mentors the investigation team to ensure timely, professional services aligned with client policies, and prepares detailed reports on findings and recommendations for senior stakeholders.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Serve as the subject matter expert for the client's Investigations Program.


* Maintain strict adherence to all applicable local, state, and federal laws, regulations, and ethical standards governing private investigations, evidence handling, and privacy


* Maintain close communication with client on all activities involving the Investigations Program.


* Serve as a working manager responsible for acting as an Investigator for the Phoenix market.


* Lead and manage investigations into security incidents, online threats, or employee complaints depending on organizational focus such as vandalism, theft, and related incidents.


* Manage full and part-time Investigators and associated workflows within difference markets.


* Build robust evidentiary packages to establish proof of criminal activity, suitable for presentation in a court of law, legal proceedings, investigations findings resulting in successful prosecutions.


* Provide clear, concise, and timely investigative reports and regular updates to the client and collaborate law enforcement agencies.


* Complete thorough review, analysis, and processing of diverse digital and physical evidence, including but not limited to, photos, videos documents, and physical evidence from a variety of sources and types.


* Review KPIs on SLAs for weekly, monthly and quarterly business reviews with client stakeholders.


* Develop and implement the investigation program's best practices, protocols, and program operating procedures.


* Develop standards for measuring efficienc...