Services Planner

What will you do?


* Job Summary:

The Services Planner is responsible for efficient coordination of the deployment of Service Representatives (SR - engineers) to help facilitate the successful delivery of Services Activities predominantly for the execution of labor stemming from Services Orders but also including equipment / parts delivery as necessary.


* Job Responsibilities:


* Services Engineer Deployment Schedule Management


* Service Request (SR) / Work Order (WO) intake in relation to the various services offerings like Preventive and Corrective Maintenance, activities such as Time and Material deployments and RMA (Warranty-related) among others.


* Active participation in Services Operations SIM sessions and adherence to other Operations processes.


* Manage FSR Calendar and optimize service deployments proactively around site intervention, PM, FSB, IB tracking, trainings SR, including travel optimization.


* Communicate effectively with customer or partner (defined as the distributor or a partner that has a signed Partner Agreement directly with Schneider) to confirm work schedule prior to dispatching SR


* Planning Efficiency


* Meet Country Services Sales Target and CCO GM.


* Facilitate efficient and effective Work Order (WO) Management ensuring accuracy in WO details with regular reviews and mitigation on deviations


* Burn Backlog and drive timely and accurate Revenue Recognition


* Ensure Services Representatives skills are updated in bFS and provide insights and feedback on SR skills or constraints as applicable.


* Perform ad hoc activities to facilitate FSR deployment including coordinating with customer contact on the processing/submission of pre-deployment requirements (Permit, Gate Pass, etc.) and collaborating with SE Partners, Project Manager, Delivery Coordinator, GSC and other internal teams towards the successful delivery of services activities.


* Prioritize Safety, Cybersecurity & Compliance in all engagements


* Ensure each Work Order (WO) and WUP/Work Orders are fully compliant with Safety Permit to Work (Safety Documents are uploaded by SR in BFS (Risk Assessment, LOTO, Pictures etc.))


* Allocate the right technical competency in accordance with scope of work and installed product in Work Order with 100% compliance


* Adhere to Global Travel Policy in Work Order planning (Travel Duration, Travel Distance, etc.)


* Work only with Cyber Compliant Subcontractors and dispatch only Cyber Compliant subcontractor's technicians and ensure subcontractors engaged in deployments follow safety guidelines and are Avetta certified.


* Deliver a positive customer experience through timely delivery of parts/equipment in coordination with services labor deployment which includes ensuring Install Base (IB) accuracy for each service deployment.

Who will you report to?


* Services Operations Manager

What qualifications will make you successful...