Vice President Client Services

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Vice President Client Services,will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships.

They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide.

Job title:

Vice President Client Services

Job Description:

Education:

Bachelor's degree in business administration, healthcare management, or a related field

Experience:

15+ years experience in related field.

Prior hospital experience 燼nd/or Revenue Cycle outsourcing vendor experience preferred

Mandatory Skills:


* Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.


* Demonstrated success in leading and developing high-performing teams across multiple regions.


* Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.


* Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.


* Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.


* Proficiency in CRM software and other relevant tools.


* In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.

Roles & Responsibilities:


* Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.


* Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.


* Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.


* Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.


* Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.


* Oversee the delivery of exceptional client service globally, ensuring...