Quality Assurance & Quality Improvement Support Specialist - Bakari

At WCS, we believe that everyone deserves the opportunity to thrive, regardless of their past.

We stand at the intersection of justice, compassion, and opportunity, walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities.

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS? Youll be part of a mission-driven team changing lives across Milwaukee and beyond.Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.Youll witness the power of transformationand know that you helped make it happen.Youll work in a culture that values a culture of belonging, collaboration, and compassion.

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations.

The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation.

Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.

Daily monitoring of Medication Administration Records.

Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.

Ensure that the centers food service meets the requirements of DCF 52.

Conduct electronic and/or paper file audits on staff and youth records.

Conduct facility audits to ensure compliance with DCF 52.

Develop, implement, and monitor an ordering system for Bakari Center supplies.

Develop and support the implementation of the daily activity schedule.

Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.

Support main office operations, including answering phones, monitoring deliveries and paperwork.

Conduct surveys for the program with youth and families.

Develop training plans for new staff and assist in facilitating training.

Monitor fidelity to treatment models and evidence-based practices.

Ensure that services reflect the objectives of the treatment model and include significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population.

Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.

Keep appropriate documentation for all funding sources.

Uphold and promote a positive and supportive culture for youth and staff.

Maintain client confidentiality within all written and verbal communications Adhere to state licensing requirement...