Salesforce Consultant, Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Consultant, Functional Transformation on the Sales & Service team, you will be responsible for:


* Contribute to discovery workshops and stakeholder interviews to define industry-engagement needs, document current-state processes, and establish desired outcomes.


* Document future-state processes and translate findings into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria.


* Support the Salesforce backlog with product owners and program stakeholders, and partner with Salesforce architects, administrators, developers, user experience (UX), and quality assurance (QA) teams to deliver capabilities aligned to the product vision.


* Engage on Salesforce Sales Cloud and Service Cloud configuration and functional design, including workflows, automation, permissions, and reporting.


* Develop test scenarios and test scripts; coordinate user acceptance testing (UAT); and support release readiness.


* Participate in Agile ceremonies; track decisions, risks, dependencies, and blockers; and support adoption through demonstrations, process documentation, training, and go-live activities.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and arch...