SHIFT SUPERVISOR

About the Role Bread Ahead is looking for enthusiastic and experienced Shift Supervisors to support the daily operation of our Upper East Side bakery.

As a Shift Supervisor, you will lead the team during your assigned shifts, ensuring excellent customer service, product presentation, operational efficiency and food safety standards.

This is a hands-on role for someone who enjoys leading people, working in a fast-paced hospitality environment and delivering outstanding customer experiences.

Key Responsibilities Team Leadership Lead and motivate Bakery Team Members during daily shifts.

Allocate duties and monitor team performance.

Ensure the team follows company standards and procedures.

Support the training and onboarding of new employees.

Conduct shift briefings and communicate daily priorities.

Report attendance, performance and operational concerns to management.

Customer Service Ensure customers receive friendly, attentive and professional service.

Handle customer questions, feedback and complaints.

Maintain excellent service standards during busy periods.

Lead by example and represent the Bread Ahead brand.

Sales and Product Presentation Encourage product recommendations, upselling and sampling.

Maintain attractive and fully stocked displays.

Monitor product quality, freshness and availability.

Ensure products are correctly labelled and presented.

Monitor wastage and stock rotation.

Daily Operations Oversee opening and closing duties when assigned.

Ensure POS and cash-handling procedures are followed.

Monitor stock levels and assist with deliveries.

Ensure smooth service and effective team coordination.

Report operational issues and incidents to management.

Food Safety and Cleanliness Ensure employees follow food safety, sanitation and allergen procedures.

Maintain clean and hygienic customer-facing and service areas.

Monitor cleaning schedules and temperature controls.

Follow applicable NYC Health Department requirements.

Ensure the team follows workplace safety procedures.

Communication and Administration Communicate effectively with the management team.

Complete shift handovers and required operational records.

Report sales, stock, staffing and customer service issues.

Support management with training and operational improvements.

Qualifications and Experience Previous experience in hospitality, retail or food service.

At least 1 year of team leadership or supervisory experience preferred.

Strong customer service and communication skills.

Ability to lead a team during busy service periods.

Good organisational and problem-solving skills.

POS and cash-handling experience.

Knowledge of food safety and sanitation procedures.

Must be legally authorized to work in the United States.

A NYC Food Protection Certificate is preferred or must be obtained where required for assigned responsibilities.

Schedule Full-time position with flexible availability, including mornings, evenings, weekends and holidays.

What We Offer Employee discount.

Training ...