Implementation Consultant

Implementation Consultant (Multilingual)

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.

Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.

Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.

Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com

Who We Are Looking For

The Implementation Consultant owns the customer's first 90 days, from sales handoff through go-live and transition to Account Management.

This consultative role leads discovery, recommends how customers configure and use our platforms, and manages delivery of both platform implementations and professional services engagements.

The Implementation Consultant also coordinates with internal teams to deliver services beyond the product and platform, so every part of the customer's contract is set up during onboarding.

This is an individual contributor role supporting customers across multiple regions in English and German.

Location: Madrid, Spain | Hybrid

What You Will Work On

Consultative Discovery & Solution Design:

• Lead discovery sessions to understand the customer's business goals, use cases, and current processes.
• Recommend platform configuration and best practices that fit the customer's operations and success criteria.
• Advise customers with confidence and redirect requests that would work against their long-term success.
• Translate customer requirements into a clear implementation plan and scope.

Implementation & Professional Services Delivery:

• Manage platform implementations from kickoff through go-live within the customer's first 90 days.
• Deliver professional services engagements, including custom SOW-based projects and services packaged with implementations such as configuration and training.
• Coordinate with internal teams to deliver services beyond the product and platform, so every part of the customer's contract is set up and handed off.
• Lead kickoff calls, configuration sessions, and customer training in English or German, based on the customer's preference.

Project Management:

• Own the project plan, timelines, milestones, and deliverables for multiple customer projects at once.
• Track risks and dec...