Product Manager, Card Servicing and Partner Services

Start building products that reach customers where they already are on partner digital platforms.

You'll shape experiences that are simple, compliant, and data-informed while working with teams across the business.

As a Product Manager Partner Channels in the Partner Digital Channels team, you own end-to-end product delivery that improves credit card customer experiences through partner platforms.

You balance customer needs, regulatory requirements, and technical feasibility, using data and AI-enabled capabilities to reduce friction and drive measurable outcomes.

Job responsibilities


* Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals


* Lead end-to-end product discovery and delivery, from problem framing through launch and iteration


* Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution


* Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions


* Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels


* Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences


* Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk


* Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback


* Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences


* Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support


* Monitor key performance indicators and run experiments to continuously improve product performance

Required qualifications, capabilities, and skills


* 8+ years of product management experience


* 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms


* Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments)


* Familiarity with credit card regulations and compliance expectations in a regulated financial environment


* Demonstrated ability to simplify complex processes and improve partner and customer experiences


* Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions


* Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs)


* Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders


* Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy

Preferred qualifications, capabilities, and skills


* Experience delivering products thro...