Bilingual Community Outreach Specialist (English/Spanish) (National City, CA)

Maximus is hiring Bilingual Community Outreach Specialist (English/Spanish) in National City, CA!

In this role, Outreach Specialists represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.



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*This is an onsite position working from our National City, CA office.

Willingness to travel throughout the county or neighboring counties is required.

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Why Maximus?

- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Competitive Compensation - Quarterly bonuses based on performance

Must reside in San Diego County and be willing to work onsite.

Essential Duties and Responsibilities:
- Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
- Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
- Perform initial eligibility screening for services using defined criteria and procedures.
- Review and screen applications and supporting documentation for completeness and accuracy.
- Enter, update, and maintain application, intake, and case information in applicable databases and systems.
- Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
- Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
- Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
- Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
- Determine urgency and sensitivity of incoming matters and route or e...