Senior Client Support Representative - Client Support (Tier 2)

Are you a strong problem-solver who enjoys digging into complex issues and finding the right resolution? The Maximus SoonerCare Project is now accepting applications for Senior Client Support Representative - Client Support (Tier 2).

In this role, you’ll take on advanced and escalated inquiries that require research, analysis, sound judgment, and collaboration across teams.

You’ll play an important role in supporting customers, providers, stakeholders, and operational teams while helping identify trends, strengthen processes, and improve the overall quality and accuracy of service delivery.

This is Full-Time, Regular employment opportunity with the opportunity to work from home or onsite.

To be eligible for this position, you must reside in or within 40 miles of Oklahoma City.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities
- Respond effectively to inbound and outbound customer, provider, or stakeholder contacts via telephone, Interactive Voice Response (IVR), written correspondence, or system workflows.
- Provide accurate, unbiased information regarding eligibility, enrollment, services, and program requirements across multiple contract programs.
- Investigate, analyze, and resolve complex or escalated issues originating from multiple service channels, including contact center, operations, research, and interface processes.
- Research beneficiary or case history, interpret data from multiple systems, and report findings or recommendations to management as needed.
- Process enrollment, disenrollment, and other program transactions in accordance with established production, quality, and compliance standards.
- Access, read, and interpret customer, beneficiary, provider, and system data elements to support issue resolution.
- Maintain...