Compliance Coordinator, Sr

JOB DESCRIPTION

Chubb Benefits is seeking a Senior Compliance Coordinator to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 100 years.

Come join our team of hard-working, talented professionals!

The Senior Compliance Coordinator is responsible for investigating and resolving complaints involving customers, insurance departments, the Attorney General, the Better Business Bureau, and the Combined President's Office, in accordance with insurance regulations and company guidelines.

This role supports the protection of customers, agents, and the company by managing a wide range of complaints related to sales, home office operations, claims, and third-party administrators.

Key Responsibilities


* Investigate the nature of complaints and determine appropriate resolutions.

Meet complaint deadlines.


* Create complaint packets after a complaint has been resolved and responded to.


* Process record corrections, refunds, and reimbursements as needed.


* Prepare correspondence for policyholders and regulatory agencies regarding investigation outcomes.


* Maintain accurate tracking system records, documentation, and notes.


* Handle follow-up requests related to previously completed complaint responses.


* Research allegations involving sales representatives, prepare questionnaires for agents and market directors, and document complaint histories.


* Monitor sales complaint trends and support severity-level evaluations.


* Partner with the Field Consumer Investigations team on sales complaint responses.


* Collaborate with the Claims Department on claims complaint responses to ensure accuracy and timeliness.


* Manage complaints involving third-party administrators, including United Marketing Group, Combined Connections, and Olympic Medicare Supplement Claims.


* Rotate President's Line call handling responsibilities and respond to inquiries on behalf of the Company President.


* Prepare annual State Insurance Department complaint reconciliation reports.


* Support Insurance Market Conduct activities by gathering data, analyzing complaint reports, and comparing Department of Insurance data with Combined Insurance extracts.


* Provide information to Government Relations and Law Departments in litigation matters and coordinate with legal counsel or Corporate Compliance on sensitive complaints.


* Work with Human Resources department in bringing internal employee complaints to their attention for handling.

Qualifications


* Strong written and verbal communication skills.


* High ethical standards and sound judgment.


* Strong attention to detail and the ability to meet state-mandated complaint response deadlines.


* Ability to work independently with minimal management intervention after training.


* Consistent performance in meeting or exceeding quantity and quality standards.


* Strong cus...