e-COMMERCE/CLERK

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Provide a positive customer service experience that makes customers want to return again to on-line shopping.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.MINIMUM


* Ability to work without supervision


* Ability to read shelf tags


* Excellent oral/written communication skills


* Basic math skills (i.e., counting, addition, and subtraction)

DESIRED


* Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier



* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness


* Adhere to local, state, and federal laws, food safety procedures, and company guidelines


* Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones


* Initiate and complete selection process for customers' on-line orders


* Read and follow directions given in the note section


* Ensure quality and freshness of all items chosen


* Communicate with customers via a portable phone and respond to calls in a professional and timely manner


* Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars


* Process the orders through the point of sale (POS) system


* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock


* Scan and bag orders on the go while following all bagging standards


* Communicate any substitutions or exceptions to customer's order at time of pick-up


* Maintain organization and cleanliness of staging areas and equipment


* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor


* Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair


* Perform required opening and closing procedures


* Learn and adapt to new and improved processes


* Assist in training new e-Commerce team members


* Meet/exceed productivity standards


* Ability to work cooperatively in high paced and sometimes stressful environment.


* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


* Ability to act with honesty and integrity regarding customer and business information.


* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


* Must be able to perform the essential job...