Claims Analyst I

Claims Analyst I

Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. 

About You  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. In this role, you will manage customer trade claims, rebates, promotions, pricing claims, and deduction activities across the Order-to-Cash process.

You will be responsible for ensuring timely claim validation and settlement, reducing aged claims, improving recovery outcomes, and partnering with cross-functional teams to deliver a strong customer experience while protecting company revenue.

Key Responsibilities



* Validate and process customer claims, rebates, promotions, and pricing deductions accurately and within agreed timelines.


* Manage claims from receipt through resolution and settlement, ensuring appropriate supporting documentation and approvals are obtained.


* Monitor and reduce aged claims balances through proactive follow-up, investigation, and recovery actions.


* Partner with Sales, Finance, Customer Service, and customers to resolve disputes, prevent recurring issues, and minimize invalid deductions.


* Analyze claims trends and identify opportunities to improve processes, strengthen controls, and reduce future claim exposure.

To succeed in this role, you will need the following qualifications: 

Required Qualifications & Experience



* 5+ years of experience in Claims Management, Trade Promotions, Accounts Receivable, Order-to-Cash, or Customer Financial Services.


* Experience handling trade claims, customer deductions, rebates, promotions, pricing discrepancies, and dispute resolution.


* Strong understanding of claims aging management, settlement processes, and deduction recovery activities.


* Proficiency in SAP and Microsoft Excel, including claims reporting and analysis.


* Strong analytical, stakeholder management, and problem-solving skills with the ability to influence business outcomes.

What Success Looks Like



* Timely validation, resolution, and settlement of customer claims.


* Reduction in aged claims and outstanding deductions.


* Improved recovery of invalid or unsupported customer claims.


* Strong collaboration with commercial and customer-facing teams.


* Enhanced process efficiency, compliance...