Safety & Facility Monitor

Make a Difference

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We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

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Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with WMATA meet and exceed the compliance requirements contained in our contract.

This includes performing random and/or scheduled site visits, inspections, and providing street-level monitoring.

The Safety and Facility Monitor performs semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State, and Local regulatory standards.

This is an hourly role Monday - Friday, with shifts from either 10:00am - 6:30pm or 11:00am - 7:30pm.

Location: 4100 Garden City Dr, Hyattsville, MD 20785

What you’ll do:


* Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract.

Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess


* Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately


* Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards


* Perform on-site visits and street observations of current MetroAccess customers in the DMV 


* Perform on-street observations of providers’ vehicles, drivers, and services 


* Document on-street observations and provide input to MetroAccess on both positive and negative findings


* Schedule facility and maintenance inspections


* Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency


* Perform random and/or scheduled site visits and inspections


* Monitor pick-ups and drop-offs at major trip generators for safety and efficiency


* Ensure safety and comfort features are in good working order (i.e., brakes, tire tread, signals, etc.)


* Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions


* Prepare and present comprehensive reports and briefings


* Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures


* Observe operator behavior, driving records, handling of customers, and timeliness of transports


* Respond to MetroAccess on all inquiries in a timely manner and attend meetings


* Plan and document deficiencies and provide follow-up re...