Housing Manager - YMCA of the North Shore

NOW HIRING: Housing Manager

YMCA of the North Shore | New Housing Location - Gloucester, MA

Are you organized, detail-oriented, and passionate about making a difference in your community? The YMCA of the North Shore is looking for a Housing Manager to help oversee operations at a new affordable housing location!

In this role, you'll manage housing compliance, resident relations, occupancy, rent collection, and property operations while helping create a safe, welcoming environment where residents feel supported and at home.

You'll work closely with the Housing team and YMCA Case Managers to support housing stability and connect residents with valuable community resources.

Join us in growing our affordable housing efforts and making a meaningful difference in the lives of individuals and families on the North Shore!
ESSENTIAL FUNCTIONS

Program Compliance


* Complete household recertifications accurately and on schedule, including verifying income, assets, and household information.


* Ensure compliance with applicable affordable housing requirements, including LIHTC, Section 8, HUD, EOHLC, and local housing authority guidelines.


* Track deadlines, send required resident notices, and maintain organized, audit-ready resident files.


* Assist with housing inspections, audits, and file reviews.

Rent Collection & Financial Operations


* Oversee monthly rent collection, record payments in property management software, and process deposits.


* Monitor resident accounts, issue late notices, and establish repayment agreements as needed.


* Document ongoing nonpayment and recommend appropriate next steps to leadership.

Occupancy & Waiting List Management


* Manage unit turnover, market available apartments, and process applications efficiently to maintain occupancy.


* Maintain accurate waiting lists in accordance with Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, and applicable program requirements.


* Screen applicants for eligibility, coordinate lease signings and move-in paperwork, and orient new residents.


* Contact applicants as units become available and update waiting lists in accordance with established procedures and Fair Housing requirements.

Resident & Community Relations


* Serve as the primary point of contact for residents, responding to concerns, lease violations, and maintenance requests with professionalism and empathy.


* Partner with YMCA Case Managers to connect residents with community resources, support housing stability, and help prevent evictions.

Property Operations & Maintenance


* Coordinate with facilities and maintenance staff to ensure timely completion of work orders and apartment turnovers.


* Conduct regular property and unit inspections, including preparation for REAC/NSPIRE inspections.


* Collaborate with the Director of Operations (Housing) to support department goals and provide coverage across properties as needed.


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