Customer Order Management and Logistics Support Specialist

Customer Order Management and Logistics Support Specialist

Job Description

Location: Clapham, London (SW11 1PN) – 3 days a week onsite
 

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

You were made to create what’s next: you’re a problem-solver – a connector – someone who thrives on bringing order to complexity and driving continuous improvement.

You hold the big picture while mastering the details, making sure every product, process, and partnership moves with precision and purpose.

You lead with the highest standards of integrity, efficiency, and collaboration, always turning today’s challenges into tomorrow’s success stories.

In this role, you’ll help shape the future of tissue and hygiene for billions of people worldwide.

We’ll be Unstoppable Together.

About You

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers.

COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues.

They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken.

They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions.

They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.

This role will be responsible for but not limited to: 


* Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.


* Consolidate orders to optimize loads and reduce transport costs.


* Maintain direct customer communication to ensure satisfaction and minimize complaints.


* Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.


* Handle disputes, returns, and credit/debit notes in compliance with SOX controls.


* Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.


* Maintain accurate customer data and documentation.


* Identify process improvements and cost-saving opportunities.


* Provide training and share best practices within the team.

 

To succeed in this role, you will need the following qualifications:


* 1 - 2 years of Customer-facing experience in Order Management / Customer Serv...