Customer Logistics Analyst

Customer Logistics Analyst

Job Description

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Plenitud® and Depend®.

At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact.

 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes people who care about making a difference.

Here, you’ll bring your HR operations expertise, judgment, and customer focus to help managers and employees navigate HR processes across a global organization.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

 

About You

In this role, you will support Customer Logistics operations by combining customer service, order management, and data analysis to help ensure a seamless customer experience.

You will collaborate with cross-functional teams, monitor performance, and contribute to solutions that improve service and operational efficiency.

Job responsibilities include:


* Analyze and support Customer Logistics operations to ensure effective service execution and performance.


* Engage directly with customers through occasional calls (typically up to 3–4 per day) to provide support and resolve logistics or service-related inquiries.


* Monitor logistics and service KPIs, identifying trends, gaps, and improvement opportunities.


* Collaborate with cross‑functional teams (Supply Chain, Customer Service, Commercial, Operations) to support end‑to‑end customer solutions.


* Prepare reports, dashboards, and analyses to support operational and business decision‑making.


* Support the identification of root causes for service or logistics issues and contribute to corrective actions.


* Participate in process improvement and standardization initiatives to enhance efficiency and customer experience.

To succeed in this role, you will need the following qualifications:

Required Qualifications:


* Bachelor’s degree in engineering, Business Administration, Logistics, Supply Chain, or a related field.


* 2+ years of experience in order entry/order management and customer service, ideally within Logistics or Supply Chain environments.


* Strong analytical skills with the ability to interpret data and translate it into insights (e.g., Excel, Power BI, or similar).


* Experience working with KPIs, reports, and basic performance analysis.


* Strong attention to detail and ability to work effectively as part of a team and in cross-functional environments.


* Knowledge and previous experience working with SAP and Salesforce is highly desirable.


* Advanced English proficiency (written and spoken); must be comfortable handling client calls and problem‑solving in English.

Preferred Qualifications:


* Experience in multinational, regional, or shared service environments.


* Exposure to co...