Network Technician II

Position: Network Technician II Supervisor: IT Systems and Operations Manager Division: Tribal Operations Administration Department: Information Technology Responsibilities: The Network Technician II provides intermediate-level technical support for the Tribe's network infrastructure by installing, configuring, maintaining, and troubleshooting network equipment with limited supervision.

This role works under the general direction of the Network and Cybersecurity Administrator and IT Systems and Operations Manager, resolves escalated connectivity issues, guides and assists the Network Technician I, and supports IT Administrators, Application Services Specialists, and Field Technicians as needed to keep wired and wireless connectivity reliable across Tribal facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: Performs all functions in accordance with applicable Tribal, Federal, and other laws and KTTT regulations, policies, and procedures.

Installs, configures, and maintains switches, routers, wireless access points, firewalls, and other network hardware with limited supervision, in coordination with the Network and Cybersecurity Administrator.

Installs, terminates, tests, certifies, and labels copper and fiber cabling; maintains network closets, racks, and patch panels, and reviews cabling work for quality and standards compliance.

Serves as an escalation point for help desk tickets and on-site requests involving network connectivity, Wi-Fi, VoIP, and printer/peripheral network issues; diagnoses root causes and escalates only the most complex problems.

Monitors network health and performance using monitoring tools, identifies and responds to outages and performance degradation, and restores service promptly.

Applies firmware updates and security patches to network equipment, follows and helps enforce established security procedures, and promptly reports suspicious activity or security concerns.

Provisions and configures network ports, VLAN assignments, DHCP/DNS settings, and end-user devices connecting to the network, and processes Active Directory-related access requests.

Performs network equipment backups, configuration management, deployments, relocations, and site moves or buildouts, and helps plan and coordinate project work and maintenance windows.

Maintains and updates IT documentation, including network diagrams, cable and port records, asset inventory, and standard operating procedures; helps develop new procedures and troubleshooting guides.

KNOWLEDGE, SKILLS AND ABILITIES FOR THE POSITION: Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, switching, routing, VLANs, VPNs, QoS, and wireless networking.

Ability to install, test, and certify network cabling and use tools such as cable testers, crimpers, punch-down tools, and fiber test equipment.

Proficiency with Windows and Linux operating systems, Active Directory, and network monitoring tools, with working knowledge of network security practice...