Senior User Experience Designer

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Senior User Experience Designer on the Customer Strategy & Design team, you will be responsible for...


* Supporting the design vision, strategy, and execution for digital transformation programs serving public sector clients


* Leading workstreams across user experience design, service design, content, and prototyping efforts


* Partnering with client stakeholders, product owners, and business stakeholders to define experience strategies and solution roadmaps


* Conducting and mentoring others on user research, journey mapping, concept development, and experience design to improve digital service delivery


* Driving the creation of accessible, scalable, and user-centered digital products that support modernization goals

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

Qualifications

Required:


* Master's degree in Design, Human-Computer Interaction, Service Design, Graphic Design, or a similar field


* 4+ years of experience using Figma, Adobe Creative Cloud, and design system libraries for user experience design, service design, product design, or digital design


* 1+ years of experience leading multidisciplinary design teams...