Lifecycle Marketing Manager

Position Summary The Lifecycle Marketing Manager will own the customer journey from first visit to loyal advocate.This roleis thedriving force behind our email, SMS, and push marketing programs: building the automations, segments, and campaigns that turn one-time shoppers into repeat customers, repeat customers into evangelists, and winning back customers who have drifted away.This position willhelp lead our loyalty program, working togrowenrollment and deepen engagement across our dispensary locations.

This is a hands-on, builder roleandthe primary owner of our lifecycle channels, working closely with the Head of Digital Marketing and broader marketing team to set strategy and then executing it end-to-end, from segmentation logic to building campaigns and automations to performance reporting.

Responsibilities & Duties Own lifecycle channels end-to-end:Build and manage email, SMS, and push notification marketing as an integrated system, ensuring consistent messaging and cadence across all three.

Build andmaintainautomations:Design, launch, and continuouslyoptimizeautomated flows across the customer lifecycle.

Segment the customer base:Develop and refine segmentation strategies to ensure the right message reaches the right customer at the right time.

Manage the full customer lifecycle:Map andoptimizethe journey from first-time visitor to acquisition, activation, retention, reactivation of lapsed customers, andultimately evangelism/advocacy,identifyingmoments where targeted lifecycle marketing can shift behavior.

Grow the loyalty program:Serve as the marketing team's point person for the loyalty program, partnering cross-functionally to grow enrollment, increase engagement with rewards, andidentifynew ways to make the program a retention driver.

Test andoptimize:Run A/B tests on digital communications and use results to continuously improve.

Report on performance:Track and report on key lifecycle metrics and translate results into recommendations.

Maintain list health and compliance:Ensure sending practices, opt-in/opt-out processes, and messagingcomply withapplicable regulations (including cannabis-industry-specific advertising restrictions) and platform/carrier best practices.

Collaborate cross-functionally:Partner with the digital, brand/creative, and retail teams to align lifecycle campaigns with broader marketing calendars, promotions, and store-level priorities.

Perform other duties as assigned.

Qualifications & Skills Must be at least 21 years ofage.

Preferred BA/BS or equivalent with5+ years of experience in lifecycle, CRM, retention, or email/SMS marketing, with direct hands-on ownership of campaigns and automations.

Demonstrated experience building multi-step automated flows and segmentation strategies in a marketing automation or ESP platform.

Experience managing SMS/text marketing programs, including compliance considerations.

A track recordof using data to drive decisions; comfortable pulling and interpreting performance metrics to ...