Service/Warranty Supervisor

WHO WE ARE: Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company has a history of providing top-quality building materials to authorized retailers across the United States.

As a proud 100% employee-owned company, we are dedicated to not only serving our customers but also ensuring that our employees have a direct stake in our success.

We distribute building materials from the industrys leading manufacturers to authorized retailers from the western Rocky Mountains to the east coast.

In addition to our distribution capabilities, Wausau Supply Company is known for its high-quality manufactured brands, including Diamond Kote Siding System, Waudena, ChamClad and Taylor Entrance Systems.

These brands reflect our commitment to innovation, safety, service and integrity.

Our territory continues to expand as we continuously strive to meet the demands of our customers with nineteen distribution centers and five fabrication and finishing facilities across the United States.

At Wausau Supply Company, we are driven by a passion for excellence and a dedication to service, ensuring that we remain a trusted partner in the building materials industry for generations to come.

BENEFITS we offer: + 3 weeks paid vacation within 1st year + 9paid holidays + 100% Employee Owned + Employee Stock Ownership Program ~Employer funded with an average retirement contribution of up to $4 per hour + 401K Retirement Fund - Additional opportunity for employee to contribute + Health, Dental, Vision, Short Term/ Long Term Disability + Employee Assistance Program + Opportunity for advancement + Training and development + Employee Material Purchase Program WHAT THIS ROLE WILL BE DOING: As an industry leader in the building materials market, the Service & Warranty Supervisor is responsible for being the frontline leader and ambassador of WSC to our customers and co-workers.

Demonstrating and promoting professionalism, honesty, integrity, and interest in our customer on every interaction.

On top of the standard Warranty CSR duties listed below, the Service & Warranty Supervisor will have many supervisory duties (also listed below) that are crucial to the success of this department and this organization.

This position is a great mix of utilizing customer service skills, leadership skills, and having the freedom to find a solution that is profitable for both the customer and Wausau Supply.

CSR duties to include (but not limited to): Learn and apply features, manufacturing processes, practical field applications, and competitive knowledge on entire WSC value add product offerings.

Identify, encourage, coach, and ultimately promote the next generation of leaders for WSC.

This should include product training, leadership training, sales training, and overall mentorship for all representatives.

Continually evaluate and create metrics that promote excellence in a customers experience with WSC.

Research and develop current and new technology that will increase job s...