Project Manager I, Chase Travel

Join a fast-growing travel team where your partnership and program management skills help shape standout travel experiences.

You'll work with cross-functional partners to build scalable processes that strengthen our travel benefits.

As a Travel Partnerships Project Manager in the Chase Travel team, you will lead key hotel partnership operations, improve onboarding and content quality, and help deliver a premium booking experience for our customers through clear processes and strong partner relationships.
Job responsibilities


* Implement and improve processes that support direct hotel programs


* Manage hotel partner onboarding, including timelines, requirements, and issue resolution


* Validate hotel partner rate and content submissions for completeness and accuracy


* Coordinate with internal relationship teams to drive partner communication and timely follow-up


* Partner with product teams to develop and maintain room and content mapping processes


* Review online rates and content to ensure an accurate, premium customer experience


* Communicate directly with hotel partners to collect required rates, content, and program details


* Resolve escalations efficiently to support a seamless point-of-sale experience


* Conduct audits of rates, content, benefits, and program details to maintain quality standards


* Maintain clear communication across stakeholders, documenting decisions and next steps


* Use data-driven insights to identify root causes and continuously improve processes

Required qualifications, capabilities, and skills


* Experience managing external partners or suppliers in a business-to-business environment


* Experience supporting travel, hospitality, or accommodations programs (or comparable partner-driven programs)


* Strong project management skills, including process design, execution, and stakeholder coordination


* Excellent written and verbal communication skills, with the ability to align internal and external partners


* Strong organizational skills and attention to detail in managing rates, content, and operational workflows


* Ability to prioritize effectively in a fast-paced environment while maintaining high-quality standards


* Proficiency in Microsoft Office, including Excel and PowerPoint

Preferred qualifications, capabilities, and skills


* Knowledge of Sabre global distribution system (GDS)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Thos...