IT Help Desk Analyst

The Fort Miller Group, located in Greenwich, NY, is seeking an organized, dedicated, and customer-service oriented IT Help Desk Analyst to join our Information Technology team.

This position will serve as a key point of contact for associates experiencing computer hardware, software, network, telephone and printer or scanner issues.

The successful candidate will combine strong troubleshooting skills with clear communication, timely follow-through, and a willingness to learn and support a broad range of business technologies across our group of companies.

Excellent benefits are provided, including: Employee Stock Ownership Plan (ESOP) AND 401(k) with company match.Paid time off, including vacation, paid sick leave and holidays.Tuition reimbursement plan that pays 100% of continuing education expenses.Comprehensive medical, dental and vision insurance with an employer-funded HSA.Fully paid life insurance and disability protection plans.

Responsibilities of our IT Help Desk Analyst: Receive, prioritize, and respond to help desk tickets, phone calls, and emails involving computer hardware and software, network connectivity, telephones, and printers or scanners.Troubleshoot and resolve common user and system issues; escalate complex or infrastructure-related matters to other IT team members as appropriate.Document issues, troubleshooting activities, and resolutions accurately and promptly in the ticketing system.Set up and deploy personal computers, phones, software, network access, and related equipment for new and existing employees.Support Microsoft 365 and other business applications throughout the organization.Assist IT team members with network repairs, system upgrades, equipment replacements, technology projects, and support at remote company locations.Perform other IT support responsibilities consistent with the position.

Qualifications of our IT Help Desk Analyst: Associate degree in Information Systems, Information Technology, or a related field, or an IT help desk support certificate; comparable education and experience will be considered.Two or more years of experience providing help desk or end-user technology support is preferred.Knowledge of commonly used computer hardware, software, operating systems, networks, and Microsoft 365 applications.Excellent troubleshooting and problem-solving skills, with the ability to recognize when an issue should be escalated.Strong organizational skills and the ability to manage multiple tasks, document work thoroughly, and meet deadlines.Customer-service orientation with a clear, proactive communication style.Ability to perform moderate physical work associated with equipment setup and occasionally travel to company locations within driving distance of the main campus.Permanent authorization to work in the United States.

About Us: Located just 30 miles north of Albany, Fort Miller Group is an employee-owned company, serving local, national, and international markets.

Our four subsidiaries: TYMETAL, ...