Convention Services Manager

Do you see yourself as a Conference Services Manager?

When you’re a part of IHG, you’re more than your job title.

And that’s what we love – the individual talents, interests and dreams that make you who you are.

Join us and we won’t expect you to conform to any stereotype – because we know that a team with different perspectives and passions can only make us stronger.

HOTEL OVERVIEW: For 80 years, the InterContinental[®] Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of- a- kind experiences and global etiquette.  As part of the largest luxury hotel brand in the world, InterContinental[®] San Antonio Riverwalk is a landmark of luxury.  We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental[®] San Antonio Riverwalk.

POSITION OVERVIEW: In this role you will, manage and coordinate all conferences, meetings, group functions and group activities booked through the catering sales department. 

DUTIES & RESPONSIBILITIES:


* Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.


* Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order. 


* Work with sales team to service and solicit new business. 


* Up-sell client events and manage function space and room block inventory as assigned.


* Assist in the implementation of the hotel’s catering and conference strategy


* Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. 


* Promote teamwork and quality service through daily communication and coordination with other departments.


* As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. 


* Welcome group contact upon arrival at function and ensure guest satisfaction.


* Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.


* Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.


* Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.


* Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.


* Maintain client files and update information daily in accordanc...