Chattel Loan Processor - Central

Chattel Loan Processor - Central Region

Department: Central Region Loan Origination

Role Type: Individual Contributor

Why This Role Matters

This role helps turn approved manufactured home loans into accurate, compliant, and timely closings.

By protecting loan quality and keeping borrowers and retail partners informed, the position supports attainable homeownership, strong relationships, and responsible portfolio growth.

What You’ll Do


* Process approved chattel loans accurately and efficiently to support timely closings and funding.


* Ensure each loan package is complete, compliant, and supported by the required collateral, verification, flood, and security documentation.


* Prepare and review closing documents to minimize errors and deliver a clear, dependable experience for borrowers and retail partners.


* Audit completed loan files and clear underwriting conditions within established service standards to keep qualified loans moving toward funding.


* Coordinate fund disbursements, escrow details, and post-closing communications so all parties receive accurate information and payments.


* Manage the loan pipeline through consistent follow-up, status updates, and accurate system documentation to improve communication and funding ratios.


* Strengthen customer and partner relationships by resolving inquiries, sharing relevant product information, and collaborating across sales, underwriting, collections, titling, and servicing teams.

Why You’ll Love This Role


* Own meaningful work across the full closing and funding process, with clear service and quality outcomes.


* Partner with brokers, retailers, borrowers, and cross-functional lending teams to solve time-sensitive challenges.


* Contribute ideas that improve processes, strengthen efficiency, and create a better experience for customers and partners.

Experience:

    Required


* 6 months of customer service experience

    Preferred 


* 2 years of customer service experience


* Manufactured housing, real estate or auto loan processing experience

Skills & Knowledge:

    Required


* Demonstrated ability to type at least 45 words per minute with accuracy


* PC skills to include Microsoft Word, Access and Excel


* Strong math and analytical skills


* Knowledge of credit union compliance requirements


* Excellent customer service skills


* Ability to meet deadlines and work under pressure


* Excellent organizational skills and keen attention to detail


* Good verbal and written communication skills


* Ability to develop and manage multiple projects

Education:

    Required


* High school diploma or equivalent

Licenses & Certifications:

    Required 


* NMLS Registration

Schedule: Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 1CA

The expected hourly pay range for this position is $23.77–$25.73.   

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