Senior Field Service Technician EMEA & LATAM (m/f/d)

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Professional

All Job Posting Locations:
Aachen, North Rhine-Westphalia, Germany

Job Description:

JOB SUMMARY

Technical service work for ensuring the capacity for function of the devices, maintenance and calibration of electronic testing means prepared house internally and customer settings.

DUTIES & RESPONSIBILITIES

In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Technical service work for ensuring the capacity for function of the devices

o Organization and implementation of the security controls, maintenance, repair (compliant and non-conformities), soft- and hardware updates.

o Documentation and reporting on the results (Field Service Reports)

o Supporting Sales and Clinical

• Maintenance and calibration of electronic testing mean prepared house-internally/ customer settings

o Performance of servicing, repair, update, maintenance and calibration measures

• This position requires the willingness and ability to travel up to 70% of working time, including domestic and international travel, as required by business needs.

• Responsible for communicating business-related issues or opportunities to next management level

• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.

• Work with enterprise software systems for documentation, service, and material-related processes (e.g.

SAP, MD S&R)

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

• Accurate and timely completion of service documentation, work orders, and field service reports in accordance with applicable procedures.

• Collaborates with internal stakeholders such as Sales, Clinical, Quality, Logistics, and Customer Service

• Ability to work independently, prioritize service activities, and make sound decisions in the field.

• Performs other duties assigned as needed

EXPERIENCE AND EDUCATION

• 3...