Human Centered Design SME

POSITION TITLE:Human Centered Design SME LOCATION:Remote CLEARANCE:Must be able to obtain aHigh-RiskPublic Trust COMPANY OVERVIEW At APV,weremore than a technology company werea mission-driven powerhouse transforming organizations through advanced technology and human ingenuity.

Ourexpertisespans AI/ML, data architecture, low-code/no-code development, AgileDevSecOps, and cloud services, delivering scalable and meaningful solutions.

In our Emerging Technology Lab, innovation drives progress.

Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms.

Ifyourepassionate about solving complex challenges and shaping the future, APV is the place for you.

Since 2007,wevepartnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission-critical outcomes.

Built on accountability, integrity, and quality, we go beyond expectations.With 70+ prime contracts and a proven record of client success, APV continues to grow andwerelooking for exceptional talent to grow with us.

At APV, we Always Provide Value POSITION SUMMARY Seeking a mission-driven Human-Centered Design SME to support a large-scale federal healthcare technology program.

This role provides leadership in user research, service design, accessibility, and user experience strategy for a product used daily by internal government teams to manage value-based care models, working on a SAFe Agile team with Program Increment (PI) planning.

Accessibility is a first-class requirement here, not an afterthought.

DUTIES Lead user research, stakeholder interviews, surveys, workshops, and usability assessments.Develop user personas, journey maps, service blueprints, workflows, wireframes, and prototypes.Translate user research findings into actionable requirements, recommendations, and experience improvements.Conduct usability testing and evaluate solution effectiveness across multiple user groups.Support dashboard design, navigation structures, information architecture, and digital user experiences.Ensure compliance with Section 508 accessibility requirements and inclusive design practices.Develop training, adoption, communications, and change management materials supporting new capabilities.Run discovery research directly with government program staff, model teams, and analysts to understand real workflows before proposing solutions.Design interfaces, dashboards, and information architecture that make complex model, quality, and financial data usable by non-technical staff.Own Section 508 and WCAG 2.1 AA conformance across interfaces and documentation, including accessibility testing and remediation of existing content.Apply the U.S.

Web Design System and federal digital service practices to establish reusable design patterns and a consistent component library.Measure adoption and usability after release, and feed findings back into the product backlog with clear, prioritized recommen...