Stock Controller - Hermès Parfums & Beauté

Inventory & Stock Management


* Maintain accurate stock records across Harrods and Selfridges Counters.


* Process all deliveries, transfers, returns, damages and stock adjustments accurately and within company timelines.


* Ensure all stock is correctly ticketed, security tagged and stored according to company & retailer standards.


* Conduct regular cycle counts and stock checks to maintain inventory accuracy.


* Investigate and resolve stock discrepancies, negative stock positions and inventory variances.


* Monitor slow-moving stock and communicate opportunities for stock optimisation.


* Ensure all stock locations are organised, clean & tidy, clearly labelled, safe and compliant at all times.

Replenishment & availability


* Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate


* Ensure timely replenishment of all fragrance & beauty lines.


* Maintain optimal stock levels on counter, in proximity stockrooms and within back-of-house areas.


* Monitor bestsellers and proactively replenish to maximise sales opportunities.


* Support launch periods by ensuring stock is available ahead of launch dates.


* Manage tester replenishment and support sampling requirements.


* Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations.

Operational Excellence


* Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.


* Act as the key operational support partner for Beauty Consultants and Counter Managers.


* Ensure efficient processing of customer orders, reservations and collections.


* Support aftersales requests, returns and defective product management.


* Maintain high standards of housekeeping within all stock areas.


* Ensure compliance with all health and safety procedures.


* Develop and maintain, good and constant communication with your line manager and/or Store Manager


* Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.


* Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).

Merchandise


* Maintain and develop and be proactive with in-depth product knowledge through product training


* Ensure merchandise is handled with care and consideration.

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* Inform your Business Managers with any new stock arrivals instore.

Reporting & Administration .


* Maintain accurate reporting within all stock management systems.


* Track and report stock accuracy KPIs.


* Monitor delivery performance and stock availability.
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