Mobile Crisis Manager

General Definition: In general, under the direct supervision of the immediate supervisor, this individual is responsible for the coordination of staff providing community-based crisis aimed at the prevention, intervention, and immediate stabilization of crisis events experienced by MH/DD/SA consumers or consumers experiencing emotional distress in response to a crisis.

Examples of crisis services shall include in community crisis response/crisis prevention/intervention and provision of Mobile Outreach Response Engagement Services (MORES).

Performance Expectations: Each clinician will be assigned primary and secondary responsibilities; these assignments may change at any time depending on the needs of the agency/department and at the direction of the supervisor.

1.

Will operate as Clinical Staff Manager for the Mobile Crisis team.

Duties will include but are not limited to: Work with supervisor to develop and revamp policies, protocols, and workflows for the team as needed.

Work with supervisor to build, continually enhance, and seek out new vital key community stakeholder relationships that will benefit the team and the consumers the team works with.

Participate in community crisis calls and meetings assigned by the supervisor Provide day-to-day oversight of the individuals working on the Mobile Crisis and MORES team.

Provide individual supervision to staff every quarter or upon request of clinical team members.

Facilitate, schedule, and coordinate agenda for mandatory monthly staff members with input from the supervisor.

Provide clinical & administrative group supervision with the MORES team, which will include a review of each team members caseloads.

Each supervision should be documented accordingly and kept in an organized fashion to ensure compliance with the model and service definitions.

Provide additional individual supervision as needed by the Mobile Crisis team.

Ensure each team member is compliant with training(s) to ensure they comply with agency standards as well as ensure training from the NCDHHS has been obtained, and that each member is promoting fidelity of the Mobile Crisis team and MORES programs.

Ensure documentation is completed correctly/accurately by all staff members promptly.

Designated for a 12-hour shift weekly functioning in the capacity of a mobile crisis clinician.

Ensure completion of Partners Daily Reports and MORES monthly billing report Ensure authorizations and required paperwork are completed for the Mobile Crisis Program and MORES Program.

Ensure all required mobile documentation is completed promptly.

Ensure timely review of mobile crisis and MORES staff for co-signing as required Completion of Qualitative chart reviews as required.

Complete new hire orientation for program-specific and service definition requirements such as service definition, required documentation, Enotes, Alpha, etc.

2.

Shall demonstrate the use of knowledge/skill/judgment and provide Mobile Crisis services that evidence quality, and p...