Dispatcher / Customer Service

Job ID: 528991

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring that both private and contract drivers are dispatched to pick up shipments in a timely manner.

It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall information.

This individual will have contact with all drivers, sales staff, as well as customers on a daily basis.

The ability to make dispatch changes, remember the type of equipment used, driver destinations and the length of time it will take to complete the deliveries is a necessity.

"Going the extra mile" to achieve quality customer service is standard practice at the company.

Job Responsibilities



* Work with sales staff to problem solve driver or carrier issues during freight transit


* Communicate to carriers and drivers customer requirements for shipment


* Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)


* Plan effective delivery routes and assign drivers for scheduled deliveries


* Adhere to company safety guidelines


* Relay work orders, messages, and information to or from drivers, mobile or landline phones


* Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads


* Prepare and review loading/unloading, daily shipping reports and delivery logs


* Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers


* Check and review all orders assigned before they are shipped against delivery tickets


* Responsible to execute delivery instructions based upon appointment schedule required by customer


* Ensure deliveries and pickups are made on time


* Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock

Job Requirements



* Transportation experience/knowledge is preferred


* Ability to travel to other sites as needed


* Ability to multi-task


* Ability to work independently


* Excellent communication and customer service skills


* Strong problem solving

What CRH Offers You

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