Team Lead - Customer Collaboration and Digital Customer Experience | Markham, Ontario, Canada

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Markham, Ontario, Canada

Job Description:
About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Team Lead - Customer Collaboration and Digital Customer Experience to join our J&J Customer Solutions Canada team.

This position is based in Markham, Ontario, Canada.

Purpose:

The Team Lead - Customer Collaboration and Digital Customer Experience is responsible for leading the design, implementation, and optimization of customer-focused supply chain and digital integration solutions across the Canadian market.

This role partners closely with Corporate Account Teams and key healthcare customers to identify opportunities that enhance operational efficiency, improve service levels, and strengthen strategic partnerships.

Leading a team of Digital Transformation Specialists, the Team Lead assesses end-to-end customer and JJMT supply chain processes, develops tailored collaboration strategies, and oversees the implementation of innovative solutions that align with customer needs and business objectives.

The role drives technical and operational integration efforts, including process mapping, inventory optimization, fulfillment flow improvements, and cross-organizational system connectivity.

In addition, this position serves as a key relationship and change management leader, collaborating across commercial, supply chain, technology, and customer organizations to ensure successful solution adoption, deliver measurable business outcomes, and communicate the value and impact of customer collaboration initiatives.

You will be responsible for:



* Lead a team of 2 analysts to identify, assess and implement internal/external solutions to drive improvement in the Customer Experience and Supply Chain efficiency.


* Leads the development...