Sales & Move-In Specialist for Memory Care

Sales & Move-In Specialist

The Sales & Move-In Specialist supports the Executive Director in driving sales and marketing efforts while partnering with new residents and their families throughout the move-in process.

This role directly contributes to census growth and maintaining a strong sales pipeline and is an excellent opportunity for someone looking to start and grow a career in senior living sales.

A successful candidate can expect compensation of $25.00-28.00/hour, commensurate with experience, plus move-in bonus potential and full-time benefits with PACS.

Essential Duties

All duties will be accomplished with outstanding customer service skills and communication with all stakeholders: prospects, residents, team members and leadership.


* Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.


* Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing.


* Maintain a working knowledge of the lead management system and its uses to develop reports.


* Input sales and marketing activities, as directed, in a timely manner and according to systems standards into the CRM.


* Maintain a close working relationship with the Executive Director to ensure appropriate and efficient decisions about prospective move-ins.


* Know unit availability at all times.

When move-in determinations are made, work with the Health and Wellness Director and Maintenance Director on appropriate unit selection.


* Coordinates with maintenance and operations on unit turn-over and maintains unit availability listings for the Executive Director.


* Works with the Executive Director to identify units to be made ready for sales pipeline.


* Actively participate in daily morning meetings, when asked, to alert appropriate staff members of projected move-ins.


* Support marketing and outreach efforts as needed, up to and including, traveling throughout the local area to represent the senior living community.


* Process, verify, and document all income and asset information for resident move-ins and annual recertifications.


* Develop and maintain strong relationships with other teams within the senior living community to insure a smooth transition for the resident to the community once move-in is completed.


* Assist with sales and operations when requested by the Executive Director

Supervisory Requirements

The Sales & Move-In Specialist is responsible for systems and processes but will not have any direct reports.

Qualifications

Education and/or Experience


* Must possess, as a minimum, 3 years of experience in relationship management, customer service, or guest services, and a high school diploma or GED.


* Experience in senior living helpful.


* Proficiency in database management and/or a CRM required; experience with Welcome Home helpful.

Language Skills


* Proven outstandi...