Clinic Administration Manager (WHWC)

Role Overview & Responsibilities

Position Summary

The Clinic Administration Manager provides strategic operational and administrative oversight for receptionist/schedulers and health information management functions supporting Integrated Healthcare services.

This position leads and supports receptionist/scheduling teams to ensure efficient patient center care, coordinated clinic operations, excellent customer service, and consistent adherence to organizational policies and regulatory requirements.

The Clinic Administration Manager is also responsible for the secure and accurate management of Patient Health Information (PHI), department deposits, medical records, document scanning, and related organizational processes.

This leader fosters team development, provides leadership, coaching and mentorship, and ensures consistent delivery of high-quality patient experience.

Scope and Impact

The Clinic Administration Manager provides operational leadership for Integrated Healthcare appointment scheduling, and health information functions that support efficient, patient-centered clinic operations.

This role oversees receptionist/ scheduling team members, coordinates daily administrative workflows, and ensures health information processes are accurate, timely, compliant, and aligned with organizational standards.

The position has a direct impact on the patient's experience, department schedules, and operational performance.

The manager establishes workflows and performance expectations, monitors service levels and key operational metrics, identifies process improvement opportunities, and partners with cross-functional departments and leaders to resolve barriers affecting patient care and access.

Key areas of accountability include workforce coordination and staff development; appointment scheduling and patient flow; health information management, privacy and regulatory compliance; issue resolution; department reporting, budget adherence and continuous improvement of administrative processes.

Decision-Making Authority

The Clinic Administration Manager requires a high level of independent judgement and strategic decision-making in overseeing receptionist/schedulers and health information management functions supporting Integrated Healthcare services, evaluating complex resolving escalated patient/client issues, scheduling issues, and dynamically adjusting workflows and staffing models to effectively manage high patient volumes and service demands.

Operating within established guidelines, this role exercises discretion in managing sensitive patient information, ensuring regulatory compliance, and addressing operational challenges.

The manager is also responsible for making data-driven recommendations to improve performance, optimize patient access, navigation center related matters, and enhance overall service delivery across all points of entry.

Interactions / Working Relationships



* Internal: Collaborates daily with Clinic Administration...