Bank Teller (CSR)

Represents the bank in processing various types of transactions for customers.

Balances cash daily.

Answers customer inquiries pertaining to various services.

Makes customer referrals.

Influences the overall efficiency and service level of the retail services area.

Assists in a backup capacity in the absence of the lead teller.

General Qualifications Knowledge: A minimum of high school diploma (GED) with familiarity and/ or knowledge of banking products and services.

Previous marketing and sales knowledge beneficial for making referrals.

Experience: Highly prefer minimum of two years cash handling experience in a retail banking or financial services environment, with proven aptitude.

Previous supervisory experience may be beneficial.

Skills: Proficiency in math and/or accounting is preferred.

Well-developed human relations skills, ability to work in pressure situations under close supervision, and general administrative skills are necessary.

Multi-tasking skills are preferred.

Scope of Decisions and Authority: Is responsible for cash drawer and may issue bank checks up to a specified limit.

Failure to cash checks for qualified Bank customers, or cashing checks without determining the financial responsibility of the customer could result in negative business impact.

Work is performed following established policies and procedures.

ADA Requirements: Vision, hearing, speech, concentration, learning, thinking, interaction with others, the ability to exercise self-control, the ability to work under stressful conditions, particularly in customer relations are necessary.

Must possess a valid NC Drivers' License.