Referral Coordinator

Provide referral details and appointment arrangements for patients needing specialists or external medical visits.

Verify patient insurance information is accepted by partnering institutions.

Follow-up with patients to ensure that patient visits with specialists are complete and referral notes, imaging notes, and reports are obtained from external providers and scanned into the chart.

Complete requests for follow-up, referrals, and manage tasks in NextGen by the end of your work week.

Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed and ability to pay.Initiate and complete pre-authorization for medications and Durable Medical Equipment as needed.

Service and respond to customer and patient questions, issues and/or concerns within 48-72 hours of initiation.

Securely and accurately document all patient information using the Electronic Health Record.Actively participate in agency performance improvement initiatives such as chronic care management for UDS measures and PCMH standards.

Ensure timely submission of paperwork and reports.Communicate with other clinics, specialists, physicians, and management.

Perform other duties as assigned to support NTACHCs Mission, Vision and Values.

Performs accurate charting in medical record in accordance with NTACHC policies and HIPAA compliance/confidentiality rules and regulations.Keep up to date and comply with all emails, intranet updates, policies/procedural updates and retraining as required.

Understand all emergency protocols and respond accordingly.

Other duties as assigned.