Lead Banquet Server

About Us

The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth.

Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count.

We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests.

When you join the family, you also get the benefit of the HEI Loves culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Lead and support banquet operations to ensure efficient event execution and an exceptional guest experience.

Coordinate with banquet staff, supervisors, catering, and other hotel departments to ensure all functions are properly prepared, staffed, and executed according to Banquet Event Orders (BEOs) and hotel standards.

Essential Duties and Responsibilities


* Review Banquet Event Orders (BEOs) to ensure event details, room setups, menus, service requirements, and schedules are accurate and properly communicated.


* Set up banquet rooms according to supervisor and BEO specifications, including linens, tables, chairs, serviceware, glassware, and other event equipment.


* Inspect banquet rooms and public areas before functions to ensure proper setup, cleanliness, appearance, and readiness.


* Coordinate banquet staff with event setups, schedule changes, room resets, service requirements, and last-minute adjustments.


* Communicate BEO changes and event updates to the catering office, supervisors, and affected hotel departments.


* Serve as a point of contact for group representatives, providing assistance and explaining how to contact banquet staff throughout the function.


* Lead and assist banquet servers with greeting guests, taking care of guest requests, and providing friendly, courteous, and professional service.


* Serve food and beverages according to established service standards, supervisor instructions, and event requirements.


* Replenis...