Sr. Specialist - Immigration (Remote)

Essential Duties and Responsibilities:

- Serve as the subject matter expert on U.S.

immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.

- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.

- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.

- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.

- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.

- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.

-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.

- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.

- Provide recommendations and best practices to maintain compliance with immigration requirements.

- Build durable and sustainable processes and produce reliable results.

- Assist team with tracking and managing project statuses and work on projects as assigned.

- Educate and advise on immigration requirements, processes, and matters.

- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.

- Create educational materials, job aids, and reference documentation.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.

- Demonstrated expertise in U.S.

immigration laws and regulations.

- Experience supporting federal government agencies.

Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.

U.S.

Citizenship is required, per contract requirements.

Preferred Qualifications

-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.

-Expe...