Director of Supply Chain & Continuos Improvement

Department: Retail

Location: Administration Building, Seattle, WA

Reports To: SVP, Customer Experience, Retail & Revenue Growth

Supervises: Regional Director of Outlets
FLSA Status: Exempt
Pay Range: $150,000 - $165,000

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 and a leading provider of tuition-free job training, education, and job placement.

The organization employs over 2,000 people and operates job-training centers, nonprofit retail stores, and donation sites across King, Snohomish, Skagit, Whatcom, and Kitsap Counties.

Every day, Evergreen Goodwill connects people with the jobs, services, and skills they need because Jobs Change Lives.

About the Position

The Director, Supply Chain & Continuous Improvement is a Retail leadership role responsible for strengthening outlet performance, donation flow, inventory allocation, facility throughput, safety, and continuous improvement discipline across assigned Retail operations.

This position reports to the SVP, Customer Experience, Retail & Revenue Growth and directly supervises the Regional Director of Outlets.

This leader establishes practical, scalable operating standards for managed outlet locations and related warehouse/processing activities.

The role is accountable for improving productivity, reducing defects, shrink, dwell time, and cost-to-serve, and sustaining consistent processes across assigned sites.

The position is not responsible for transportation routing, salvage and recycling operations, or enterprise supply chain analytics, but will partner cross-functionally where those areas intersect with Retail and outlet performance.

Scope of Accountability


* Lead operational improvement for assigned Retail outlet locations and related warehouse/processing activities.


* Own outlet inventory flow and allocation strategies that improve product availability, inventory turns, and operating efficiency.


* Design and sustain continuous improvement routines that improve productivity, throughput, safety, consistency, and customer-facing quality.


* Provide leadership and accountability for the Regional Director of Outlets and assigned outlet leadership teams.


* Partner with Retail, E-Commerce, Logistics, Finance, Technology, Environmental Health & Safety, and Mission leaders to align priorities while maintaining clear ownership boundaries.

Key Responsibilities

Continuous Improvement & Operating Standards


* Design, deploy, and sustain a repeatable continuous improvement operating system across managed Retail/outlet facilities and related functions.


* Map current-state workflows, identify waste and bottlenecks, and prioritize improvements that increase throughput, quality, safety, and operating efficiency.


* Use practical tools such as value stream mapping, time studies, standard work, line balancing, layout optimization, root cause analysis, and visual management.


* Lead...