Retail Supervisor

Job Title: Retail Supervisor

Department: Retail Operations

FLSA Status: Non-Exempt

Reports to: Store Manager

Supervises: Retail Associates

Revised Date: July 2022

About Goodwill

We believe in the potential of individuals to make positive changes in their lives.

We believe that education and training empower people to make those changes.

Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement.

We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI).

We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The Retail Supervisor assists the management team in the daily operations of the store.

Supervises and leads retail associates within the store location.

This role works a rotational assignment supervising various retail categories.

Ensures excellent customer service is provided to customers.

Pay Rate: $23.97-27.20/hour DOE

Essential Functions and Responsibilities :


* Assign, guide, coach and train employees while performing the work of a Sales Associates as needed.


* Complete retail operational requirements by scheduling and assigning one or more employees.


* Set expectations, instruct, coach and identify training needs.


* Maintain orderly operations of the store in the absence of the Manager and Assistant.


* Resolve workplace problems by addressing issues that impact employee performance and productivity.


* Ensures excellent customer service is provided to customers and donors.


* Prepare reports by collecting, documenting and summarizing information.


* Complete projects by planning, organizing and monitoring assignments.


* Promote productivity by following up with employees on work results

• Provide excellent internal/external customer service.

• Maintain a clean work environment.

• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.

• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made...