Agentic Experience Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager on the Agentic Experiences team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

You own the agentic conversational container - the persistent surface where customers meet our agents - including the features and interactions within it and the strategy for rolling it out to customers.

As a core leader, you are responsible for acting as the voice of the customer and developing products that provide customer value in an experience whose behavior is probabilistic, not scripted.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities


* Develops a product strategy and vision for the agentic conversational container that delivers value to customers


* Owns the features and interactions within the container - conversation starters, chat and action history, and generative UI components - and defines the multi-turn behavior, disclosure, confirmation, and fallback moments that make an agentic experience feel safe


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition, informed by conversation analytics and transcript review


* Owns the roll-out strategy: eligibility, phasing, controlled release, adoption targets, and the readiness criteria that gate each expansion


* Partners with Design, Tech, and other cross-functional teams on reusable conversational patterns

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, including for AI-powered customer-facing features whose output is probabilistic rather than deterministic


* Working fluency in how modern agentic systems behave - large language models, orchestration, context and memory


* Experience defining quality measurement for AI experiences, such as evaluation design, human review, or guardrail testing

Preferred qualifications, capabilities, and skills


* Demonstrated prior experience working in a highly matrixed, complex organization


* Experience with conversational or assistant products, or generative UI assemb...