Program Manager - Remote

Essential Duties and Responsibilities:

- Manage delivery of a defined program, ensuring achievement of schedule, cost, quality, compliance, and client satisfaction objectives.
- Oversee day-to-day program execution, including planning, resource coordination, workload management, and monitoring progress against performance targets.
- Manage program budgets, forecasting, cost controls, resource utilization, and operational metrics to support effective program performance.
- Coordinate staffing, inventory and supply chain activities, and operational processes to ensure service delivery and program requirements are met.
- Apply and enforce established policies, procedures, and standards to ensure compliance with contractual, regulatory, and organizational requirements.
- Identify, manage, and mitigate program risks, issues, and dependencies while maintaining accurate documentation and reporting.
- Lead and develop a small to mid-sized team by assigning work, monitoring performance, providing coaching, and supporting employee development.
- Build and maintain effective client, vendor, and stakeholder relationships, communicating program status, operational concerns, technology updates, and recommended solutions to support successful outcomes.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum 5 - 7 years of relevant professional experience

- Minimum 2 years of Management experience leading a team

- Experience with financial forecasting and profit & loss (P&L) management

- Prior Call Center experience

Preferred Requirements

- Prior experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations

- Prior Call Center CRM and telephony system implementation and maintenance experience

- Prior Client Management experience

- Prior Project implementation experience

- Active PMP Certification

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-t...