Medical Receptionist Call Center

The medical receptionist in our centralized call center plays a crucial role by serving as the first point of contact for patients seeking appointments with our providers across multiple locations.

This full-time position involves answering calls, scheduling appointments, communicating patient needs, and ensuring a positive first impression for patients.

Job Duties: Greet patients/customers in a polite, prompt, helpful manner.

General office duties such as answering the telephone and taking messages.

Filing miscellaneous papers.

Inventories and order office supplies.

Reviews all incoming correspondence and handles it accordingly.

Responsible for all interoffice communications.

Schedule appointments.

Reviews appointment schedule for the upcoming day.

Maintains providers' schedules, optimizing effective scheduling of appointments.

Utilizes electronic health records for scheduling appointments, check-in, and check-out.

Obtain pre-cert and insurance verification as requested by physician clinics.

Collects payment, co-payment, account balances, and charges the patient at the time of service.

Uses all ICD-10 coding to ensure correct charging and posting to patient accounts.

Reconcile daily deposits.

Controls petty cash account and reconciles daily activity report.

Maintain work area in a clean, safe, and organized manner.

Follow HIPAA regulations, Joint Commission standards, other regulatory and compliance rules and regulations, and hospital policies and procedures.